Moving is a stressful time in your life, we understand that. New job, kids in a new school, new community and maybe even a new country and language. Combined with all the rules and regulations of a government move, all the paperwork, fearing you're over your weight allotment, and not to mention being without almost everything you own for a very long period of time, you need help. Central Van Lines provides you below a few common resources and learning opportunities to help make your life easier.

Understand How Your Shipment Moves

Whether you're moving interstate or internationally, you  probably have some questions. Click below to learn about how we care for and move your property.

Typical Timeline of Events and Communication

There's going to be a lot going with your move. We'd like you to be prepared, and to be on the lookout for certain communication from us so you don't miss it.

Get to Know Everyone Involved in Your Move

From the day you went to the transportation office on base, you've probably received more emails and phone calls from more companies than you can keep straight. Click below to find out who everyone is.

Your Rights and Responsibilities

Take charge of your relocation experience with Central Van Lines by understanding what is required of us and our agents, and what is required of you. Don't let any surprises get in the way.

Make Sense of all the Paperwork

It all started with your PCS orders, and depending upon how far along you are in your relocation, you've amassed various tomes of documentation. Click below for help sorting it all out.

Master the Terminology and Acronyms

The military has compiled an extensive list of terms of acronyms. No need for us to reinvent the wheel! Visit their links below:
Glossary of Terms
List of Acronyms

Loss/Damage Procedures

You have 75 days from the date of delivery to either file a claim against Central Van Lines in the Government's DPS system, or notify us of Loss or Damage. If you file a notification of Loss or Damage within 75 days, your claim-filing window on those items then becomes 9 months from the date of delivery. Notification of Loss or Damage can be completed on the DPS website, by e-mailing us at claims@centralvl.com with a detailed description of the damage or loss including reference to the inventory line item number, or by completing and sending us a Notification of Loss/Damage form.

The Notification of Loss or Damage Form comes in two flavors:
  1. Notification of Loss or Damage AT Delivery - Use this form for damage or loss noticed DURING delivery. It will need to be signed by both you AND our delivery agent.
  2. Notification of Loss or Damage AFTER Delivery - Use this form for damage or loss noticed after delivery has been completed.
When you've completed your form, you can fax it to us at 310-406-3098 or scan and email it with proof of delivery and read receipt to claims@centralvl.com.

Inconvenience Claims

Visit our Inconvenience Claims page for all the information.

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​Torrance, CA
310-214-3435
​cvni@centralvl.com